At Kayaansh, customer satisfaction is our priority. We strive to ensure that every product delivered meets our quality standards. Please read our Refund & Returns Policy carefully before making a purchase.
Return Eligibility
We accept returns only under the following circumstances:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect product different from what was ordered.
- The product received is incomplete or missing essential components.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be returned in its original packaging.
- Include all tags, labels, and accessories (if applicable).
- Be reported within 48 hours of delivery.
Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return or exchange:
- Earrings that have been worn or used.
- Products damaged due to misuse or improper handling.
- Products purchased during special clearance or final sale promotions.
- Customized or personalized products (if applicable).
Return Request Process
To initiate a return request:
- Contact our customer support team within 48 hours of receiving the order.
- Share your order number and details of the issue.
- Provide clear photographs or videos showing the damage, defect, or incorrect product.
- Our team will review the request and provide further instructions.
Returns requested after the specified timeframe may not be accepted.
Refund Policy
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method used during purchase.
- Processing time may take 5–10 business days, depending on your bank or payment provider.
- Shipping charges, if any, are generally non-refundable unless the return is due to our error.
Exchange Policy
In cases of damaged, defective, or incorrect products, we may offer a replacement or exchange subject to product availability.
If the same product is unavailable, an alternative solution such as store credit or refund may be offered at our discretion.
Order Cancellation
- Orders may be cancelled before they are shipped.
- Once an order has been dispatched, cancellation requests may not be accepted.
- Refunds for approved cancellations will be processed to the original payment method.
Refused Deliveries
If a customer refuses delivery without a valid reason or provides incorrect delivery information resulting in a failed delivery, shipping and handling charges may be deducted from any eligible refund.
Quality Assurance
All products undergo quality checks before dispatch. However, if you experience any issues with your order, we encourage you to contact our support team promptly so that we can assist you.
Changes to This Policy
Kayaansh reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Any changes will be reflected on this page.
Contact Us
For any return, exchange, refund, or cancellation-related queries, please visit our Contact Us page where you can find complete contact details and customer support information.
By placing an order with Kayaansh, you acknowledge and agree to this Refund & Returns Policy.