At Kayaansh, we are committed to delivering your favorite jewellery safely and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, and related information.
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales events, or high-demand periods, processing times may be slightly extended.
Shipping Coverage
We currently ship across India through trusted courier and logistics partners to ensure safe and timely delivery of your orders.
Delivery Timeline
Estimated delivery timelines are:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–8 business days
- Remote Locations: 7–10 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer free shipping on selected products, promotional campaigns, or minimum order values.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp containing tracking details (where available). Customers can track their shipment through the courier partner’s tracking system.
Delivery Attempts
Our courier partners will typically make multiple delivery attempts. If delivery cannot be completed due to:
- Incorrect address
- Unreachable customer
- Refusal to accept delivery
the package may be returned to us. Additional shipping charges may apply for re-dispatch requests.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Kayaansh shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
Delayed Shipments
While we strive to deliver all orders within the estimated timeline, delays may occasionally occur due to:
- Natural disasters
- Weather conditions
- Transportation disruptions
- Public holidays
- Courier partner issues
- Government restrictions
Kayaansh will not be held liable for delays caused by circumstances beyond our reasonable control.
Damaged or Missing Packages
If your package arrives damaged or appears tampered with:
- Please do not accept the package if possible.
- Contact our customer support team immediately.
- Provide relevant details and photographs to help us investigate the issue.
We will work with the courier partner to resolve the matter as quickly as possible.
Order Status
Customers can contact our support team regarding any shipping-related queries, delivery updates, or shipment concerns through the contact details available on our Contact Us page.
Changes to Shipping Policy
Kayaansh reserves the right to update or modify this Shipping Policy at any time without prior notice. Any updates will be posted on this page.
Contact Us
For any questions related to shipping, delivery, or order tracking, please visit our Contact Us page for complete contact information and customer support assistance.
By placing an order with Kayaansh, you acknowledge and agree to the terms outlined in this Shipping Policy.